Factory Mockups Terms of Service

By creating an account, purchasing a plan, or using the Service in any way, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, you must not access or use the Service. These Terms apply to all users, including visitors, registered users, and subscribers.

You must be at least 18 years old (or the age of legal majority in your jurisdiction) to use the Service. You are responsible for all activity that occurs under your account, for keeping your account credentials secure, and for all content you upload or generate through the Service. You must provide accurate and complete registration information.

Factory Mockups lets you upload your own designs and digital assets and use the platform to create mockups, advertisements, promotional graphics, product visuals, and platform-ready marketing assets. The Service includes AI-assisted generation tools, templates, export options, optional social media publishing features, and related productivity features.

You are responsible for maintaining the confidentiality of your login credentials and for notifying us immediately of any unauthorized use of your account. We cannot and will not be liable for any loss or damage arising from your failure to protect your credentials. You may not share your account with others or use another person's account without permission.

The Service offers free and paid plans. Free plans are subject to limits (such as a monthly upload allowance, a limited number of generations, and watermarked exports). Paid plans provide expanded limits and features as described on our pricing and billing pages. Plan features, limits, and pricing may change; we will give reasonable notice of material changes that adversely affect your paid plan.

Paid subscriptions renew automatically at the end of each billing cycle (monthly or as otherwise stated at checkout) until canceled. Payments are processed by our third-party payment processor (Stripe). By subscribing, you authorize us and Stripe to charge your payment method on a recurring basis for the subscription fees. If your payment method fails, your subscription may be suspended until payment is updated.

You may cancel a subscription at any time from your account's billing area or by contacting support. Cancellation stops future renewals; your subscription remains active until the end of the current paid billing period, after which your account reverts to the free plan.

Because our Service delivers AI-generated digital content immediately upon use, fees are generally non-refundable once generation or download credits have been used. That said, we evaluate billing issues and service failures on a case-by-case basis — if you experience a genuine service failure, contact us through our Support page within 14 days of the charge. Refunds required by applicable law will always be honored.

Each plan includes usage limits (uploads per month, mockup generations, and render credits). One-time credit packs, where offered, expire as stated at purchase. You may not circumvent usage limits through multiple accounts or other means. We may throttle or pause usage that we reasonably believe is abusive or automated (for example, scraping or scripted bulk generation).

You own your content. You retain all right, title, and interest in the designs, images, files, and other content you upload to the Service (\u201cUser Content\u201d). Factory Mockups does not claim ownership of your original uploaded designs.

License to us. You grant Factory Mockups a limited, non-exclusive, worldwide license to host, store, process, reproduce, and display your User Content, and to submit it to AI generation services, solely as necessary to provide the Service to you (including generating mockups and marketing assets from your designs and publishing content you explicitly approve). This license ends when your content is deleted or your account is deleted, except where copies are retained under our Privacy Policy.

You must have rights to your uploads. You may only upload content that you own or have a legal right or license to use. Uploading content you do not own or have permission to use violates these Terms and our Copyright / IP Policy.

The Service uses artificial intelligence and automated systems to generate mockups, marketing assets, ad copy, captions, and other content. AI-generated output may contain errors, may vary in quality, and may unintentionally resemble other works. Output is provided "as is" and you remain responsible for reviewing it.

Subject to payment for the plan or credits used, you may use the mockups and marketing assets you generate through the Service (\u201cGenerated Assets\u201d) for your personal and business purposes, including commercial use. You are solely responsible for reviewing and approving all Generated Assets before commercial or public use. Factory Mockups does not guarantee that any Generated Asset is fit for a particular purpose, platform, or product claim.

You may not upload, generate, publish, or otherwise use the Service to create or distribute:

• Content that infringes or misappropriates any copyright, trademark, patent, trade secret, or other intellectual property or privacy right
• Content that is unlawful, fraudulent, misleading, deceptive, or that violates any applicable law or regulation
• Content that is defamatory, hateful, harassing, or that depicts or sexualizes minors
• Counterfeit goods, unauthorized replicas, or content that falsely implies endorsement or affiliation
• Malware, phishing content, or material designed to harm any person or system

You also may not: resell, sublicense, or provide the Service itself to third parties as a competing mockup/design service; scrape, reverse-engineer, or extract the Service's prompts, workflows, or logic; or interfere with the Service's operation or security.

We respect intellectual property rights and respond to notices of alleged infringement as described in our Copyright / IP Policy. Repeat infringers are subject to account termination. If you believe content on the Service infringes your rights, you may submit a complaint through the procedure in that policy.

The Service may connect with third-party platforms and services, including Instagram, Facebook Pages, TikTok, Pinterest, Google Sheets, and our payment processor (Stripe). These integrations are optional. When connected, we request only the permissions needed for the features you choose (for example, publishing content you have explicitly approved, or syncing data to a spreadsheet you designate). Data handled by these integrations is described in our Privacy Policy.

TikTok disclosure: When the TikTok integration is enabled, Factory Mockups requests permission to publish content on your behalf via TikTok's content publishing API. That permission is used only to post content you have reviewed and approved inside the app. You can disconnect TikTok at any time by removing the connection in your account settings or revoking access from your TikTok account settings. Factory Mockups is an independent service and is not endorsed by, sponsored by, or affiliated with TikTok (or any other platform named in these Terms) unless expressly stated.

Third-party platforms have their own terms and privacy policies; your use of those platforms remains governed by them, and we are not responsible for their actions or availability.

The Service itself — including its pages, dashboards, designs, templates, workflows, written copy, automation logic, prompts, pricing structures, and user experience flows — is the exclusive property of QOC CUSTOMS LLC and is protected by intellectual property laws. You may not copy, clone, scrape, fork, resell, or create derivative versions of the Service or its underlying logic without written permission.

We may suspend or terminate your account or access to the Service if you violate these Terms, fail to pay applicable fees, or where we reasonably believe your use creates legal risk or harm to us or others. You may stop using the Service at any time and delete your account as described on our Delete Account page. Upon termination, the license you granted to us in Section 10 ends, except for content we must retain for legal or operational reasons described in the Privacy Policy.

THE SERVICE AND ALL GENERATED ASSETS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT GENERATED CONTENT WILL BE SUITABLE FOR ANY PARTICULAR USE. AI-GENERATED CONTENT MAY CONTAIN INACCURACIES AND MUST BE REVIEWED BY YOU BEFORE COMMERCIAL USE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, FACTORY MOCKUPS AND ITS OPERATORS, EMPLOYEES, AND SUPPLIERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES, ARISING FROM OR RELATED TO YOUR USE OF (OR INABILITY TO USE) THE SERVICE. OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) FIFTY U.S. DOLLARS ($50).

You agree to indemnify, defend, and hold harmless QOC CUSTOMS LLC and its operators, employees, and suppliers from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your User Content or your use of Generated Assets; (b) your violation of these Terms or of any law or third-party right; or (c) your breach of any obligation owed to any platform to which you publish content.

We may modify the Service at any time, and we may update these Terms to reflect changes in the Service or the law. The "Last Updated" date at the top of this page shows when the Terms were last revised. Material changes will be communicated through the Service or by other reasonable means. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the State of Florida, United States, without regard to conflict-of-law rules. The state and federal courts located in Florida shall have exclusive jurisdiction over any such dispute. If a class-action waiver is enforceable in your jurisdiction, you and we agree to resolve disputes on an individual basis only.

Questions about these Terms, billing, privacy, or copyright can be submitted through our Support page.

These Terms are effective as of September 10, 2026 (Last Updated: September 10, 2026).